Position Summary:
The Senior Manager of Billing & Accounts Receivable is responsible for leading the end-to-end billing, collections, cash application, and credit management functions. This role ensures accurate and timely invoicing, optimizes cash flow, minimizes bad debt risk, and drives operational excellence across the order-to-cash (O2C) cycle. The ideal candidate combines strong leadership, process rigor, and analytical insight to improve performance and scale operations.

Responsibilities:

Billing & Invoicing Operations

• Oversee the preparation and delivery of accurate, timely invoices in accordance with customer contracts and company policies
• Ensure compliance with revenue recognition and billing requirements
• Continuously evaluate and improve billing processes, systems, and controls

Accounts Receivable & Collections

• Lead collections strategy and execution to ensure timely cash receipts and reduction of past-due balances
• Monitor AR aging, DSO (Days Sales Outstanding), and other key performance metrics
• Drive proactive outreach on delinquent accounts and manage escalation processes
• Collaborate with internal stakeholders to resolve disputes impacting payment

Cash Application

• Oversee accurate and timely application of customer payments
• Improve automation and reduce unapplied cash balances

Credit Management

• Establish and enforce customer credit policies, procedures, and risk frameworks
• Review and approve credit limits based on financial analysis, payment history, and external credit data
• Conduct ongoing monitoring of customer creditworthiness and adjust exposure as needed
• Partner with Sales to balance revenue growth with risk mitigation
• Lead efforts to minimize bad debt through proactive risk assessment and early intervention
• Oversee the evaluation and approval of payment terms and exceptions

Team Leadership & Development

• Lead, mentor, and develop a team of billing, AR, and collections professionals
• Set performance goals, track productivity, and ensure accountability
• Build a high-performing, customer-focused team culture

Process Improvement & Systems

• Identify opportunities for automation, standardization, and scalability across O2C processes
• Support system implementations and enhancements
• Strengthen internal controls and ensure audit readiness

Reporting & Analytics

• Deliver regular reporting on AR metrics, cash collections, bad debt, and billing accuracy
• Provide insights and recommendations to improve cash flow and operational efficiency
• Support forecasting and cash planning activities in partnership with Finance

Qualifications:

• Bachelor’s degree in Accounting, Finance, or related field
• 7–10+ years of experience in billing, accounts receivable, or order-to-cash functions
• 3–5+ years of leadership experience managing teams
• Strong understanding of credit risk management and collections strategies
• Experience with Workday preferred
• Advanced analytical and problem-solving skills
• Excellent communication and cross-functional collaboration abilities

Preferred Qualifications:

• Experience in a high-growth or complex billing environment (e.g., SaaS, healthcare, or multi-entity organizations)
• Track record of driving process transformation and automation
• Familiarity with revenue recognition standards (e.g., ASC 606)