Location: Supervisor - Massachusetts District - North Shore and surrounding areas, MA
Qualified candidates must live in or relocate to the area. Candidates selected for an interview should notify their current Supervisor.
*No Heath to USIC intercompany transfers or promotions will be permitted until October 13th, 2025*
Company Overview
Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention. USIC also provides a full suite of utility services throughout North America. Our Mission: to deliver quality, efficient, safe, and innovative solutions to protect our partners’ infrastructure and critical assets. Our Culture is known as Living the SAFE-LIFE: Protecting Infrastructure, Protecting Our Communities, Protecting Ourselves.
Summary
The Supervisor position will support their assigned technician group with all operational needs. This position will ensure locates are completed correctly, safely, and efficiently. This position will coach, develop, and build strong rapport with their team. A successful candidate will be someone with previous leadership experience or lead technician experience. This candidate will have excellent people and communication skills as well as strong time management skills.
Responsibilities
- Interact and build rapport with assigned technicians
- Train and develop technician’s skills
- Locate and mark underground utility lines
- Troubleshoot difficult locates with technicians
- Build a strong team culture by serving as a positive role model
- Ensure technicians have adequate inventories/supplies
- Complete JBOs in a timely manner and coach any area of concern
- Review technicians’ daily workload and analyze for areas of improvement
- Perform high priority audits as needed
- Thoroughly investigate damages as they occur
- Review GPS Exception Report daily and address concerns as needed
- Partner with HR and Field Leadership to address employee relations issues
- Ensure policies and procedures are followed
- Review SAMSARA footage and address concerns as needed
- Wear appropriate PPE and follow established safety procedures and policies
Requirements
- Must have currently attained the rank of Technician 4 or higher and earned Field Trainer and CDI credits. (Internal)
- 3+ years of leadership experience preferred
- Lead Tech experience preferred
- Valid driver's license and safe driving record required
- Driver and Quality scores of eight (8) or higher are required. (Internal)
- Ability to exercise good judgment and problem-solving skills
- Strong verbal and written communication skills
- Strong organizational skills
- Exhibits solid leadership skills
- Ability to work independently and manage time efficiently
We are an Equal Opportunity Employer. Veterans are encouraged to apply.
